If hands are on 12:00, hand position is okay.If hands are off, remove and re-position.If not, press the Home Button again with a pointed object. The clock should begin fast run shortly after pressing.The clock will fast run to 12:00 and stop (If still available, place the gear locking pin that came with the clock into the center hole on the movement or use a small paper clip).Verify clock hands are moving at normal operating speed.Check that the pin has been removed from the movement.Green indicates that all is well with the clock.If the LED is amber or red, our manual has information regarding how to work with your clock to correct the issue, and we have our expert technicians waiting to assist you with any issues as well, call 1-80 and a live person will be happy to get you in touch with them.Amber indicates that the clock has successfully connected but cannot pull an updated time from its time server.

Red indicates that the clock cannot contact the network, so something has happened to make that clock unable to connect.If the clock is a newer model (2019 or later), it will report its status as either red, amber, or a longer green when the button is pressed.If the LED gives only a momentary green flash, you should simply remove power from the clock, and restart it if it goes to the correct time, then all is well.You will see an LED that is one of three colors, depending on the age of the clock.

Go to one of your Wi-Fi clocks and press the singular button on the receiver, located between the movement and the battery pack.

Are you using a valid Time Server and is Port 123 still open?.

Were there any changes made to the Network? (SSID or passphrase).

Ensure you’re still using a valid time server and that Port 123 is still open.

Check with IT to make sure they didn’t change anything on the network.

If the clock was working and suddenly doesn’t, a common culprit is a change to your Wi-Fi network (SSID or passphrase).

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